Senior Trainer / Instructional Designer                                                                   

February 2015 – Present

Workday, Pleasanton, CA

• HCM / Financials / Talent Management software application.

• Conduct weekly HCM and Financials software training for new and existing customers. Training Courses include: ​Advanced HCM, HCM Fundamentals, HCM Transactions, Onboarding, Financials Fundamentals, Workday Core Concepts

• Manage class sessions with in person and virtual students, effectively deliver interactive content in virtual training environments, maintain and update course content bi-annually, and handle weekly class roster on the Learning Management System. 

• Use content management system to develop, test, and update software training materials to support an effective student and trainer experience. 

• Utilize Learning Management System (LMS) to report and analyze content feedback, exam assessments, and student roster. 

 

 

School of Business Field Instructor                                                                             

August 2012 – December 2014

Fastenal Company, Modesto CA

• Conduct multiple Instructor-Lead and Web-Based training sessions with 16-30 Sales Professionals in various topics such as Customer-Focused Sales Strategies, Solution Selling, Fastenal Product Knowledge and Utilizing the Point of Sales Operating System.

• Train sales professionals how to research and prepare for sales calls, uncover customers’ explicit needs, and effectively offer appropriate products and/or value-added services to active and prospective businesses.

• Design and Develop training based on needs analysis and company initiatives

• Developed and conducted a 9 hour Business to Business Sales training course for the University of Northern Reno and Fastenal focused on educating the Graduate and Undergraduate students looking to advance their career development in a professional sales environment. 

• Work with Subject Matter Experts to build Macro and Micro designs for course layout and content.

• Perform various tasks within the Oracle LearnCenter Learning Management System (LMS) including Virtual Web-Based course set up, exporting the class roster, scheduling WebEx Sessions and teaching Virtual Instructor-Led Training (VILT) sessions.

• Write Learner Assessments at the completion of each training to highlight employees’ strengths and areas for improvement. Assessments provide District Managers with an overview of their employees’ level of professional development in the training session.

 

 

 

Cost of Goods Specialist/ Admin Trainee                                                 

September 2010 – August 2012

Fastenal Company, Modesto, CA

• Assisted the Regional Finance Manager, Operations Manager, Corporate Inventory and Accounting Departments to maintain the Western Region’s Expenses on a daily and monthly basis.

• Generated and sorted through complex expense report data using PeopleSoft and Excel Software.

• Monitored and communicated daily usage of packaging and shipping supplies to managers.

• Provided daily, weekly, and monthly expense reports on damaged, lost, and mishandled inventory to all distribution employees and department managers.

• Managed branch and corporate inventory levels by locating In-Transit and Redistributed shipments.

• Worked with a diverse number of vendors to correct Purchase Order Invoices, request Return Authorizations and Credit Memos and managed Vendor Warranty Programs for qualifying hand tools.

• Worked with third party logistics (3PL) and freight companies such as UPS, FedEx, Conway, etc. to track and report shorted, damaged and missing shipments.

 

 

 

Sales Associate / Inside Sales Store Support                                                              

July 2008 – July 2010

Fastenal Company, Multiple Store Locations, CA

• Provided exceptional Customer Service and received positive feedback for consistently exceeding expectations, providing efficient order fulfillment, and maintaining proactive communication.

• Performed Solution Selling by gathering relevant customer information and recommending solutions to meet their needs.

• Completed various office tasks such as answering phone calls, emails and assisting Walk-in customers.

• Performed various high level administrative tasks such as receiving daily truck deliveries, merchandising, stocking, and packaging material, quoting, sourcing, purchasing and invoicing inventory, and calling on past due customer accounts to collect payments.

• Visited prospective customers to market and sell Fastenal products and services.

• Attended and successfully completed several corporate training courses including LEAN Principles & Methodology and Customer Focused Selling.

 

 

 

Research Methodology Writing Mentor 

January 2010 – May 2010

University of the Pacific, Stockton, CA

• Worked as a Undergraduate Writing Mentor and Peer Instructor to develop and conduct weekly training sessions which assisted undergraduate students with improving their writing and grammar skills.

• Through lectures and interactive writing activities, students proof read and edit papers prior to submitting for a final grade.

• Held separate office hours for undergraduate students who were interested in receiving additional tutoring. 

 

 

 

Intern and Team Member for Thursday “College Nights”                       

January 2010 – May 2010

Downtown Stockton Alliance, Stockton, CA

• Promoted, marketed, and developed Stockton businesses by planning events and generating publicity through the use of social media networks.

• Created and distributed marketing material to University and Junior College students to increase awareness of the Downton Stockton businesses, night life and restaurants.

• Organized and hosted a variety of themed events every Thursday alongside a team of 10 Interns, local business owners and the Downtown Stockton Alliance working professionals. 

• Arranged a public transit system to provide college students with a safe, designated driver.

• Took Professional photography using a Canon SLR digital camera at every event.

 

 

 

Chiropractic Assistant

July 2005 - July 2006

Hill Center for Integrative Medicine, Modesto, CA

• ​Greeted, checked in and roomed Chiropractic, X-Ray and Physical Therapy patients upon arrival to the office.

• Assisted Chiropractors, Physical Therapists and X-Ray Technicians with various preparation and set up tasks. 

• Scheduled patient's return visits and collected office co-payments. 

• Sold various pillows, therapeutic medicines and supplies to patients based on their needs. 

• Cold-called new customers.

• Conducted reminder calls to active and scheduled patients. 

• Participated, set up and marketed several uniquely themed office events such as, Hill Billy Day to attract new patients and provide a fun atmosphere for existing patients. 

• Earned Modesto Bee's "Secretary of the Year" award, as nominated and voted by office patients.